Shipping Policy

Orders placed before 2pm on a business day are packed and dispatched the same day. Orders placed later, or on weekends and public holidays, go out on the next business day.

Domestic standard delivery usually takes 3–5 business days. Express delivery, included free on multi-pack orders, usually takes 1–2 business days.

Delivery windows are estimates provided by the carrier and can be affected by weather and peak periods.

We ship to most countries. International delivery typically takes 7–14 business days depending on the destination and local customs processing.

Any import duties, taxes or customs fees charged by the destination country are the responsibility of the recipient and are not included in the price paid at checkout.

A tracking number is emailed as soon as your parcel is scanned by the carrier. You can also check progress on our order tracking page using your order number and email address.

If tracking has not moved for 7 business days, contact support@driftwell.example.com. We will open a case with the carrier and, if the parcel cannot be located, send a replacement or refund you in full.