Refund Policy

You have 90 days from the delivery date to request a return. We ask that you give the earplugs at least a week of real use first — most fit issues settle within a few nights.

Returns are accepted for opened and used items purchased directly from this store, provided the storage box and any included accessories come back with them.

Items bought from third-party resellers must be returned through that seller.

Email support@driftwell.example.com with your order number and a short note about the issue. We will reply with a return address and instructions within one business day.

Please keep proof of postage until your refund is confirmed.

Once your return is received and checked, we issue the refund to your original payment method within 3 business days. Your bank may take a further 5–10 days to display it.

Original shipping charges are refunded only when the return is due to a fault on our side.

If you would prefer a different pack size or a fresh set of replacement discs, tell us in your return email and we will ship the replacement as soon as the return is on its way.

If your order arrives damaged or the wrong item was sent, send us a photo within 14 days of delivery and we will replace it at no cost — no return shipping required.